Delivery & Returns – Aadvark Supplies

Delivery
1. Own Van/Local Area Deliveries
  1. ‘Local Area’ is hereby defined as an area including Bournemouth to the West, Salisbury & Basingstoke to the North, and Worthing to the East. These areas will be covered by our own delivery vehicles in general, however alternative delivery solutions may be used due to cost or logistical reasons.

All orders from new client accounts can only be delivered to a verified account address or the address that a Credit or Debit Card is registered at.

You will be informed of delivery charges at the time of ordering.

It is our aim to carry out all ‘Local Area’ deliveries within 48 hours unless otherwise stated at the time of order. Whilst this is the aim, there is no liability for unforeseen delays to deliveries. You will be kept informed of any issues regarding deliveries.

Deliveries by own transport will only be carried out during business hours Monday to Friday excluding Bank Holidays. For deliveries outside this timeframe, we will employ a recognised service (see 4.b.) and any incurred charges will be passed to the customer.

Unless otherwise agreed, all deliveries must be to a manned site where an authorised person can check and sign for the delivery on receipt. Marking the delivery note/paperwork ‘UNCHECKED’ is not acceptable and will be ignored if the delivery is called into question. Any discrepancies should be reported immediately.

Any deliveries to unmanned sites are at the customer’s own risk and they should provide a secure place for the delivery to be housed. Where possible drivers will photograph the delivery in situ as evidence of delivery, but we cannot accept any responsibility for items missing or damaged.

Deliveries will be subject to the following Minimum Orders/Delivery Charges:

Local Area Deliveries

Postcode Area	Min Order for Free Delivery	Delivery Charge¹
GU31, GU32 PO1 – PO20 SO14-19, SO30-32, SO50, SO52 & SO53	£50 ex VAT	£5 + VAT
BH1-BH18, BH21-BH25, BH31, BN11-BN13, BN16-BN18 GU26 – GU30, GU33-GU35 PO18 – PO22 RG21 – RG25, RG28 & RG29 RH20 SO20-24, SO40-SO45, SO51 SP1 & SP2, SP5 & SP6, SP10 & SP11	£100 ex VAT	£7 + VAT

All other postcodes are classed as Non Local.

Additional Service Charges.

Service	Additional Charge²
Next Day (order before 12pm)	£2 + VAT
Weekend/9am delivery	Price on request

¹ Charge applies if Minimum Order Value is not met.

² In addition to other charges and irrespective of Order Value.

Non Local Area Deliveries – over 5kg
- All orders from new client accounts can only be delivered to a verified account address or the address that a Credit or Debit Card is registered at.

For deliveries outside the area defined in 4.a.i. we will use a recognised delivery service such as TNT, APC etc.

It is our to despatch all stocked items for ‘Non Local Area’ deliveries within 48 hours unless otherwise stated at the time of order. Whilst this is the aim, there is no liability for unforeseen delays to despatch. You will be kept informed of any issues regarding delays.

Deliveries will be despatched on a 3-5 day service. Next Day maybe available if necessary for a surcharge depending on time factors.

Unless otherwise agreed, all deliveries must be to a manned site where an authorised person can check and sign for the delivery on receipt.

Any deliveries to unmanned sites are at the customer’s own risk and they should provide a secure place for the delivery to be housed. Where possible drivers will photograph the delivery in situ as evidence of delivery, but we cannot accept any responsibility for items missing or damaged.

There may also be additional charges for liquids or oversized/non conveyable items. Details will be given at the order stage.

Deliveries to the Highlands and Islands of Scotland, Channel Isles, Isle of Wight, Isle of Man and Northern Ireland will incur additional charges.

You will be informed of delivery charges at the time of ordering.

Non Local Area Deliveries – under 5kg
- For deliveries outside the area defined in 4.a.i. we will use a recognised delivery service such as Evri or Royal Mail.

All orders from new client accounts can only be delivered to a verified account address or the address that a Credit or Debit Card is registered to.

This service cannot be used for liquids or oversized items. Parcels must have a maximum length of 120cm and a maximum circumference of 245cm (W+D(x2) + L)

It is our to despatch all stocked items for ‘Non Local Area’ deliveries within 48 hours unless otherwise stated at the time of order. Whilst this is the aim, there is no liability for unforeseen delays to despatch. You will be kept informed of any issues regarding delays.

Deliveries will be despatched on a 3-5 day service. A Next day service is maybe available on request.

Any deliveries to unmanned sites are at the customer’s own risk and they should provide a secure place for the delivery to be housed. Where possible drivers will photograph the delivery in situ as evidence of delivery, but we cannot accept any responsibility for items missing or damaged.

If required, you can request that the delivery driver obtains a signature on receipt. There may be an additional charge.

You will be informed of delivery charges at the time of ordering.

5. Delivery Issues

i. It is the responsibility of the customer to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit must be made within 24 hours of the delivery date. When signing for the delivery, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the delivery note. If not, the note should be amended accordingly before signature. Any apparent damage to the parcel, should also be annotated on the delivery note accordingly.

ii. Failure to record any issues and/or failure to report any issues may result in replacements/refunds being carried out.

iii. We have the right to investigate any issues arising from the delivery. This will be carried out as a matter of urgency and a response forwarded to the customer as soon as possible.

iv. Any missing items that have been reported within the 24 hours from receipt will be sent out once we have ascertained the cause. The customer may be required to show evidence of the delivery including documents and photographs.

v. Any damaged items will be collected and replaced/refunded at our expense if reported correctly.

vi. Any incorrect items, will be collected and replaced/refunded at our expense as long as the Order Confirmation sent to the customer showed the correct items, they are unused and still in original packaging.

6. Collections

i. Orders can be collected from our Trade Counter/Warehouse. If collecting the order will not be subject to minimum order values or charges.

ii. We will inform the customer when the order is available for collection. You must not travel to the premises without receiving notification that the order is ready for collection. We will not accept any responsibility for disappointment if this occurs.

7. Returns Policy

i. It is the customer’s responsibility to ensure that a product is suitable for the task and Aadvark Supplies cannot take any responsibility for products ordered that on receipt are deemed unsuitable. Where possible, Aadvark Supplies will accept returned unused stock items without charge other than to cost of returning the items. Specially ordered products may incur a 20% deposit payable by the customer at time of order which will be held by Aadvark Supplies until the product is paid for/invoiced or if the customer does not collect/returns product prior to payment.

ii. For an unsuitable product to be eligible for return it must be:

a. Unused and in original packaging

b. A stocked item and not ordered in especially for the customer.

c. Returned at the customer’s expense (unless otherwise agreed with Aadvark).

iii. Aadvark Supplies reserve the right to charge a 20% restocking charge for any products returned due to circumstances outside the control of Aadavark Supplies.